Thank you for shopping at atripal.com, Our online shop provides unique innovative products by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.

Everything in our website is backed by our 30-Day Money Back Guarantee.

This means you can shop with confidence. If you’re not completely satisfied with your purchase, just send it back within 30 days of receiving it for a full refund (or a no-cost replacement). 

Fast Refund:

Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged. We will issue a refund to your original payment method ASAP.

Returns Policy:

• Purchase can be returned or exchanged within 30 days from the delivered date.

• Items must be unused, undamaged and in original packaging, ensure that all articles in the package are intact! If not, the customer is responsible for all incurred fees and no refund will be issued.

• If the return is caused by the buyer, buyer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

• If due to our reasons, the goods received are damaged or not correct, and the customer is not required to bear the shipping fee for this reason.

• No restocking fee to be charged to the consumers for the return of a product.

• Items that do not meet these criteria will not be considered for return.

• customer must email us with a picture showing the problem/defect after submitting the return/exchange request online.

Order Cancellation:

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.

Contact us:

If you have further questions / issues, please don’t hesitate to contact us at info@atipal.com or chat with us online. TripPal® will try our best to meet your request.